Why IMC? / About Us Ph 1300 665 240The IMC Newbury DifferenceIMC Newbury was established specifically to provide Trade Credit Insurance advice and real choice in a market dominated by large corporate brokers with inadequate resources allocated to manage this highly specialised product and by insurer-owned trade credit insurance brokers. IMC Newbury is truly independent specialist Trade Credit Insurance Broker and committed to impartial excellence. We have offices in Sydney, Melbourne and Brisbane. Our goal is to be more relevant to our clients, more responsive to their needs, more dynamic in our service delivery, more passionate about the business we do and more able to apply resources when and where needed. In everything we do, we strive to be better than the rest. Our Value Proposition - IMC Newbury 4 Cornerstones - Click here for PDF 1. Communication: Our service value proposition is unashamedly old fashioned and personal. You are dealing with people not websites, automated systems and call centres. We communicate. 2. Experience: All IMC Newbury Client Brokers have 10yrs+ experience in Trade Credit Insurance or related industries. We have the industry lowest client-to-broker ratio, all which leads to quality, timely and competent advice and service. We deliver “above and beyond” for our clients. 3. Products: We are innovative in our approach to products and processes which can be tailored to suit individual needs, including our:
4. Compliance: We are totally focussed on policy compliance to ensure that our clients get claims paid. This includes the Bi-Annual Debtors ATB reviews, Annual Policy Health Check and monthly overdue report reminders. We empower our clients by advising, educating and supporting them to ensure policy compliance and effective policy cover. Specialist and Intimate Product Knowledge - we deal in a technical product which requires the necessary experience and expertise to produce the right result Total Market Representation - we interact in our specialist capacity with all relevantinsurance markets to source the best solutions for our clients Market Relativity - we conduct comparisons between quality and pricing of cover to ensure the right balance is achieved Claims Management - the only opportunity to prove that an insurance policy works the way it was intended is when a claim occurs. We provide specialist claims advice and support to ensure that our clients have the best chance of their expectations being met a claim arise Compliance - ongoing policy maintenance is vital to ensure that when the worst case scenario arises you are covered. We make sure our clients understand what is required and maintain a continuous focus on making sure compliance standards are met. In challenging times this is absolutely essential Better Outcomes - we deliver superior solutions for our clients through our specialist product knowledge, experience in difficult situations and strong insurer relationships Precedents - there are few situations we have not encountered before and so we know what to do when ?out of the ordinary? solutions are needed Policy Wordings and Clauses - we use our knowledge and experience to understand which wordings and clauses best meet the requirements of our clients 100% Dedication to Trade Credit Issues - this is our sole focus; everything around receivables management, from information and finance, to collections and insurance  Resource and Commitment - our role requires significant intellectual property to understand, structure, manage and deliver solutions consistently. We provide the necessary time and resourcesInternational Affiliation - our international affiliation with the Newstead Group (www.newsteadgroup.com) delivers the benefit of multi-country representation, access to a range of additional markets, broader expertise and additional leverage via the aggregate premium volumes managed by the group global affiliation. With member offices in Australia, Asia, the US, South America and Europe the group provides risk mitigation programs for local and multi-national companies, banks and financial institution General insurance lines need general insurance broking support - Specialist lines need specialist advisory support |
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